This website is owned by “THE GREAT KABAB FACTORY” [the Company]. This Privacy Policy is designed to inform the user about our practices regarding handling, collection, use, and disclosure of information that you may provide. Please make sure that you read this entire Privacy Policy before using or submitting information to this site.

Consent

By using the services on this site, you [the User] agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the handling, collection, use and disclosure of the information in accordance with this Privacy Policy and the laws applicable for the time being in the territory of India. The Information collected by the Company through various publications, websites and other services or through contests, vote in polls, opinions, subscriptions such as our online newsletters or participation in one of our online forums or communities, should be strictly subjected to the application of this Privacy Policy. We may also collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser, operating system and the domain name.

General Use Of Information

THE GREAT KABAB FACTORY may use the information you provide about yourself to fulfil your requests for our programs, services and inquiries that we believe may be of interest to you. The information may also be used to communicate with you or to contact you about your account with us. We may also use this information to offer our products, programs, or services to the user. The information may also be used in the aggregate to analyze site usage, as well as to offer you products, programs, or services.

The Company shall disclose information maintained when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Privacy Rules Regarding Collection Of Information

THE GREAT KABAB FACTORY shall be solely responsible for ensuring that all Sensitive Personal Information is collected, received, possessed, stored, dealt with and handled in accordance with all applicable laws. Indian law requires all entities that collect, receive, possess, store, deal and handle personal information, including Sensitive Personal Information, to: • Publish a privacy policy to all Users detailing the manner in which the Company will handle the information and ensure that the same are available for view by all Users. • Obtain consent from all Users in writing through letter or fax or email [or otherwise through any established electronic means] regarding purpose of usage before collection of such information. • Not collect sensitive personal data or information unless (a) the information is collected for a lawful purpose connected with a function or activity of “THE GREAT KABAB FACTORY” or any person on its behalf; and (b) the collection of the sensitive personal data or information is considered necessary for that purpose. • While collecting Sensitive Personal Information, take such reasonable steps to ensure that the User knows:

1. the fact that the information is being collected
2. the purpose for which the information is being collected
3. the intended recipients of the information
4. the name and address of the agency that is collecting the information; and the agency that will retain the information.
5. not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any law for the time being in force
6. use such information for the purpose for which it has been collected.
7. permit the Users, as and when requested by them, to review the Sensitive Personal Information they have provided
8. ensure that any personal information or Sensitive Personal Information found to be inaccurate or deficient shall be corrected or amended as feasible.
9. prior to the collection of information, including Sensitive Personal Information, provide an option to User to not to provide the data or information sought to be collected.
10. to provide each User, at any time, an option to withdraw its consent given earlier.
11. to keep all such information secure. Please note that disclosure of Sensitive Personal Information by one Party to another requires, by law, the prior permission from the provider of such information (such as Users), unless such disclosure has been agreed to in the contract between a Party and the User.

Cookies

To enhance your online experience THE GREAT KABAB FACTORY uses “cookies”. Cookies are text files placed in your computer’s browser to store preferences. Cookies, by themselves, do not reveal your e-mail address or other personally information unless you choose to provide this information by, for example, registering at one of our sites. However, once you choose to furnish the site with personally information, this information may be linked to the data stored in the cookie. Cookies are used to understand Internet usage and to improve our content, offerings, and advertisements. THE GREAT KABAB FACTORY may also use small pieces of code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views or advertising responses. These “web beacons” may be used to deliver cookies that conform to our cookie policy. Our Commitment to Security

Appropriate physical, electronic, and managerial procedures have been put in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information collected. To protect User’s privacy and security, reasonable steps should be taken to help verify the User’s identity before granting access or making corrections.

Amendment to this Policy

This Notice may be changed by THE GREAT KABAB FACTORY with or without notice to the user. The revised Notice shall be posted to this page so that you are aware of the information collected, how it is used and under what circumstances it will be disclosed.

Cancellation and Refund Policy

This policy governs the cancellation and refund policy for Delivery and Take-away Orders placed on the website “THE GREAT KABAB FACTORY” application for mobile and handheld devices (the “App”), hereinafter collectively referred to as the “Platform”. All refunds and Cancellations are subject to the circumstances detailed out below:

1. FOOD ORDER ERRORS:
   As a customer centric hospitality organisation, we make every effort to prepare and pack the order as per the specifications of the customer and arrange for the delivery of same. However, in rare & unfortunate instances, if a different item is received against what was ordered, Customer shall be entitled for a refund as detailed out in the refund policy below.
   
   
2. INCOMPLETE FOOD ORDER (Receiving Incomplete/Partial Order):
   If at times due to certain technical limitations, an incomplete order is received or any of the items are missing from the delivered order, in such instances, we will deduct the missed item value from the invoice and the value of the said missing item shall be refunded to customer’s source account or at the option of the Customer, add smiley points in “THE GREAT KABAB FACTORY” Customer account in proportion to the missing order value which can be used for future orders.
   
   
3. FOOD DISSATISFACTION:
   As a standard, we always prepare the food in the best possible hygienic conditions using fresh and finest ingredients. However, in rarest of the rare occasions, if the food is spoiled or if any foreign object is found in the food, Customer shall be entitled for a refund as detailed out in the refund policy below. We will need the food returned in its original container, for us to investigate and look into the complaint. Please note that we do not provide refunds for complaints/issues relating to a preferred taste, spice level or simply because customer did not like the food or similar complaints.
   
   
4. CANCELLATION OF THE ORDER:
   a. Cancellation by the Delivery Partner: We have partnered with independent third party delivery partners who provide their services to us on principal to principal basis and undertake to deliver the order to our customers. In certain instances, if there is cancellation of the order attributable to the delivery partner, Customer shall be entitled for a refund as detailed out in the refund policy below. Please note that in the instance, if the Customer has provided wrong location at the time of placing of the order or didn’t receive the delivery partners call at the time of delivery due to which delivery partner is not able to locate the address, in such cases, no refund shall be given. Cancellation by THE GREAT KABAB FACTORY: If at times there is cancellation on the part of TGKF due to system errors/limitations or due to non-availability of the item, Customer shall be entitled for a refund as detailed out in the refund policy below. Cancellation by Customer: We cannot provide any refund or give smiley points if Customer cancel the order once placed. We begin the preparation of the order immediately after customer’s order is confirmed therefore, we cannot provide any refund.
   
   

Refund Policy

In the event Customer is eligible for a refund, Customer shall have the option to choose one of the below remedies: a) A full refund of the order amount to the source account, or b) Refund with smiley points in Customer “TGKF account in proportion to the order value which can be used for future orders, or c) Replacement of the order by new order or correct order.

All refund amounts, if any, shall be provided to Customer as per the payment mechanism of Customer’s choice, i.e., to the source account or by way of Smiles. In the event of refund to the source account, estimated timelines for the same shall be7 working days from the date of confirmation of refund. Kindly note that if the customer chooses to get refund through smiles, the same shall be done and the customer shall use the same within 180 days, post which the validity of the smiles shall stand expired.

Discliamer

Please note all the remedies enumerated in the different instances captured above, shall be assessed on case to case basis by taking into consideration the information/evidence shared by the customer along with the inputs from our outlet and the delivery partner. The decision of the “TGKF” shall be final and binding. Please note that we do not provide a refund on any complimentary food

Contact us to ask your queries

If you feel the need to know more about our refund and return policy, feel free to give us a call. Our dedicated customer service team is always there to answer all your questions and help you out with the ordering.